Terms & Conditions
Currency Transactions
All transactions are processed in Indian Rupees (INR) only.
Refund Policy
Buy with confidence! Click here for full information on the Returns Policy.
Please note that orders purchased on sale/discounted prices are final. There will be no returns or exchanges.
Processing Orders
Our business hours are Monday to Saturday: 10 a.m.–8 p.m. IST. We are closed on Sundays and on government holidays.
If you need to contact us outside of our business hours, please email our customer service team at support@mohanssilverjewelry.com, and we will respond as soon as possible.
Click here to see full information on India & international shipping.
Customer Service Policy
Mohans Silver Jewelry is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and that the pricing is true and correct. Standard delivery time frames are between 3–10 business days in India & 15–25 business days for international orders. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Care Instructions
If relevant, we have included the care instructions of the product on the product description located on the website.
Measurements/dimensions of products
Measurements are approximate only to allow you to understand the approximate size of the product and will therefore not always be 100% accurate. For handlooms or handmade products, there might be slight irregularities, which adds to the charm of handcrafted products.
Please note color of the products may vary due to screen/monitor settings.
Copyright & Intellectual Property
The website (www.mohanssilverjewelry.com) and all content, including the logo, text, illustrations, and images, are owned by Mohans Silver Jewelry. We have no affiliations or branches.
Jurisdiction
All disputes are subject to the courts of Tamil Nadu’s jurisdiction only. Ooty is located in the state of Tamil Nadu, India.
